Privacy Policy

Last updated: 2026

This Privacy Policy explains how TestSeries collects, uses, stores, and protects user information when you access or use our online examination and test preparation platform.

1. Information We Collect

• Personal information such as name, email address, and login credentials
• Exam-related data including responses, scores, rankings, and attempt history
• Technical information such as browser type, device details, and IP address
• Optional communication data submitted through contact forms or WhatsApp

2. Camera & Online Proctoring

• Camera access may be required during online exams for identity verification
• Images or snapshots may be captured to maintain exam integrity
• No continuous video or audio recording is stored unless explicitly stated
• Proctoring data is used only for exam monitoring and fraud prevention

3. How We Use Your Information

• To conduct online tests and generate results
• To analyze performance and provide detailed reports
• To prevent cheating and ensure fair examinations
• To communicate important updates or support messages

4. Data Security

• We use appropriate technical and administrative security measures
• Access to personal data is restricted to authorized personnel only
• Despite best efforts, no system can guarantee 100% security

5. Data Sharing

• We do not sell or rent user data to third parties
• Data may be shared with exam authorities or partners only for evaluation
• Legal disclosure may occur if required by law or court order

6. Cookies & Local Storage

• We use browser local storage to manage login sessions and exam progress
• No third-party advertising cookies are used

7. User Responsibilities

• Provide accurate information during registration
• Maintain confidentiality of login credentials
• Follow exam rules and platform guidelines

8. Data Retention

• Exam data is retained only as long as required for evaluation and records
• Proctoring data may be deleted after verification and audit completion

9. Your Rights

• You may request correction of incorrect personal data
• You may request account deletion subject to institutional requirements

10. Policy Updates

This Privacy Policy may be updated from time to time. Changes will be posted on this page.

11. Consent

By using TestSeries and appearing for any test or examination, you agree to this Privacy Policy.

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Refund & Cancellation Policy

This Refund Policy applies to all purchases made on the TestSeries platform. Please read carefully before making any payment.

1. Subscription & Test Purchases

• All purchases of test series, mock tests, or subscriptions are generally non-refundable
• Once access to tests or content is provided, refunds are not applicable

2. Duplicate or Failed Payments

• If a payment is deducted multiple times due to a technical issue, the excess amount will be refunded
• Refunds for failed transactions will be processed within 7–10 working days

3. Service Issues

• If you are unable to access purchased content due to a technical error from our side
• You must report the issue within 48 hours of purchase
• After verification, access may be restored or a partial refund may be considered

4. Exam Cancellation

• If an exam is cancelled by TestSeries, eligible users may receive a refund or credit
• No refund will be provided for exams missed by the user

5. Refund Processing

• Approved refunds will be processed to the original payment method
• Refund timelines depend on the payment gateway and bank policies

6. Contact for Refunds

For refund-related queries, please contact us with your registered email and transaction details.

Contact Email: mpshinde29@gmail.com
Support Phone: +91 82610 50815